Frequently asked questions
Q?
What are your store hours and nearest subway stop for Queens and Soho Shops?
A.
In Soho we are open 7 days a week for your convenience. Subway line 6 to Spring Street station. In Queens we are closed on Sunday and on special federal holidays. Subway line 7 to 82nd Street or 90th Street station.
Despaña Queens: Mon-Fri 7am-5pm, Sat 9am-4pm
Despaña Soho Tapas Café: Mon-Fri 10am-7pm, Sat 11am-7pm, Sun 11am-6pm
Despaña Vinos y Mas: Mon-Thurs 12pm-8pm, Fri & Sat 12pm-9pm, Sun 12pm-7pm
Q?
Do all of your stores stock the same items and offer the same services?
A.
Our original small shop in Queens stocks all of our products sold mainly to our wholesale accounts in bulk quantity prices. All of our items in Queens are prepackaged and we do not offer prepared foods or cut or slice to order on site. Our food shop in Soho is exclusively dedicated to retail consumers. It is where we also operate an in store café (not a restaurant) where you can enjoy simply prepared delicious pinchos, tapas and sandwiches on the go. Here you can purchase our house made bocadillos, croquettas, imported beers and next door at Vinos y Mas over 450 selections of wines and spirits from Spain. We hand carve our iberico hams, specialty meats, and cheeses as well as consistently have in store tasting events for you to enjoy.
Q?
Do you ship your products nationwide?
A.
Yes, we ship our food products via UPS services. Since our focus is not on web on-line sales, we do request that you call us toll free (1.888.779.8617) to inquire about shipping costs and to place your order for our specialties. Note: Some highly perishable items we do not ship during the hot summer temperatures.
Q?
How long can I keep your manufactured Despaña chorizos & morcilla products?
A.
Our USDA manufactured items are fully cooked products. They have a best use by or freeze by date of 45 days. We use natural casings on our products and this makes them a little more delicate once the vacuum seal is broken. Once you open a package we suggest you enjoy them within 2 weeks.
Q?
I have kept your chorizos refrigerated and sealed, but there is a white milky-like substance when I open the package. Is this bad?
A.
This means the natural casing on the chorizo has started to break down with the moisture in refrigerated storage. This whitish liquid has a lactic sour aroma and taste produced by the natural casing. You can remove this moisture by washing the link with tap water before you use it to cook.
Q?
Can I book a private event in your Despaña Soho Store?
A.
Yes, we have many Despaña fans who love our space in Soho and request this special service. You will need to speak to our events manager to discuss specific details by calling 212.219.5050. All evening events to be held within our store begin anytime after 8pm and can accommodate a maximum of up to 60 guests (standing room only).
